Privacy Policy
At TéléDesign Solutions, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you use our online platform and services.
Information We Collect
We may collect and process the following personal information:
- Contact details such as your name, address, phone number, and email address when you make inquiries or request services.
- Information related to your use of our online platform, including IP addresses, browsing behavior, and technical data collected through cookies and similar technologies.
- Details necessary to provide customized telecommunication solutions, including project specifications and communication preferences.
Use of Personal Data
Your personal data is processed for the following purposes:
- To provide, administer, and improve our telecommunications design, manufacturing, integration, and support services.
- To communicate with you regarding service updates, technical support, quotations, and customer service matters.
- To ensure the security and proper functioning of our online platform.
- To comply with applicable legal obligations and regulatory requirements.
Legal Basis for Processing
We process your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR). Our legal bases for processing include:
- The necessity to perform a contract or take steps prior to entering into a contract.
- Compliance with a legal obligation.
- Our legitimate interests in maintaining and enhancing our services, ensuring security, and conducting business communications, provided your fundamental rights and freedoms are not overridden.
- Your consent where requested and applicable.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined above, including any legal, accounting, or reporting requirements.
Data Sharing and Transfers
We do not sell or rent your personal data to third parties. Your information may be shared with trusted service providers acting on our behalf to support our services, such as IT support and logistics, subject to strict confidentiality obligations. Any data transfers outside the European Economic Area will be conducted in compliance with GDPR requirements to ensure adequate protection.
Your Rights
Under the GDPR and relevant data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate or incomplete data.
- Object to or restrict the processing of your data in certain circumstances.
- Request the portability of your data to another controller.
- Withdraw consent at any time where processing is based on your consent.
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise your rights, please send a written request to our registered address.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to personal data is limited to authorized personnel who require it to perform their roles.
Cookies and Tracking Technologies
Our online platform uses cookies to enhance user experience and analyze site usage. You may choose to disable cookies through your browser settings, but this may affect certain functionalities of the service.
Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without parental consent.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on our platform with a revised version provided.
Contact Information
If you have any questions regarding this privacy policy or our data practices, you can contact us at:
TéléDesign Solutions
45 Rue de la République, 3rd Floor
69002 Lyon
Auvergne-Rhône-Alpes
France
We are dedicated to protecting your privacy and ensuring your information is handled responsibly. Thank you for trusting TéléDesign Solutions.